Buyer Guides
Step-by-step walkthroughs to help you get the most out of Buynex, from registering your account to placing custom orders.
Register as a Customer
Learn how to create an account and set up your login details.
Add Team Member
Learn how to invite a new team member to your company by adding their email and sending an invite.
Create a Custom Request Order
Learn how to submit a custom request, add product details, and review supplier quotes.
Frequently Asked Questions
Is Buynex free for buyers?
Yes – there are 0% buyer fees on the Buynex platform. You only pay for the products you order.
Can I order custom packaging?
Absolutely. Tell us what you need through our Custom Request tab, and we'll match you with the best suppliers for the job – they'll send you tailored quotes direct.
How long do quotes take?
Most suppliers respond within 48 hours.
When will I receive my order?
If you're ordering stock products, delivery typically takes 1 to 2 working days. For branded or custom items, timing depends on the request, but we'll always give you a guide at the point of quote.
Is there a minimum order quantity?
This varies by supplier and product. For stock items, check the product page; for branded or custom items, just ask us in your custom request.